Terms and Conditions for Railway Roamers
Welcome to Railway Roamers! By accessing or using our online platform and services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you ("User," "you," or "your") and Railway Roamers ("we," "us," or "our"), regarding your use of our services, including but not limited to curated train journeys, bespoke itinerary planning, historical route exploration, group bookings, luxury rail tours, heritage railway experiences, custom travel packages, and accommodation and activity arrangements.
2. Our Services
Railway Roamers offers a range of travel agency services specializing in unique train travel experiences. Our online platform provides information about our offerings, allows for inquiries, and facilitates the booking process for various travel packages. We act as an intermediary in arranging services with third-party providers such as railway operators, accommodation providers, and tour guides. We make every effort to ensure the accuracy of the information provided on our site, but we cannot guarantee that all information will be free of errors at all times.
3. Booking and Payments
- All bookings are subject to availability and confirmation.
- Payment terms, including deposits, final payments, and cancellation policies, will be communicated to you at the time of booking and will vary depending on the specific tour or service booked.
- Your booking is not confirmed until we have received the required payment and issued a confirmation.
- We reserve the right to change prices at any time before your booking is confirmed.
4. Cancellations and Refunds
- Cancellation policies vary depending on the service booked and the third-party providers involved. Specific cancellation terms will be provided at the time of booking.
- Requests for cancellations must be made in writing.
- Refunds, if applicable, will be processed according to the specific cancellation policy of your booking and may be subject to administrative fees.
5. Travel Documentation and Requirements
It is your responsibility to ensure you have all necessary passports, visas, health certificates, and other travel documents required for your journey. We can offer guidance but cannot be held responsible for your failure to obtain the necessary documentation.
6. Changes to Bookings
Any changes to a confirmed booking are subject to availability and may incur additional charges from Railway Roamers and/or third-party providers. All change requests must be made in writing.
7. Limitation of Liability
Railway Roamers acts as an agent for various third-party suppliers (e.g., airlines, hotels, rail operators, tour operators). We are not responsible for the acts, omissions, or failures of these suppliers, or for any loss, damage, injury, or delay caused by them. In no event shall Railway Roamers be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services.
8. User Conduct
You agree to use our site and services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our services.
9. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of Railway Roamers or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.
10. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which details how we collect, use, and protect your personal information, is an integral part of these Terms and Conditions and can be found on a separate page of our site.
11. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. Any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada.
12. Changes to Terms
Railway Roamers reserves the right to modify or replace these Terms and Conditions at any time. We will indicate the "Effective Date" at the top of these terms if significant changes are made. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Railway Roamers
387 Queen Street West, Suite 205
Toronto, ON, M5V 2A5
Canada