Privacy Policy for Railway Roamers
At Railway Roamers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services. We value the trust you place in us and are dedicated to handling your personal data responsibly.
Information We Collect
We may collect personal information that directly identifies you or could be used to identify you, as well as non-personal information. This information is gathered when you interact with our site, inquire about our curated train journeys, or book a bespoke itinerary plan.
- Personal Data: This includes your name, postal address, email address, phone number, date of birth, passport details (for international travel), payment information (credit card details, billing address), and any other information you provide when booking with us or requesting services.
- Travel Preferences: Details about your travel preferences, dietary requirements, accessibility needs, and other specific requests related to your journey.
- Communication Data: Records of your communications with us, including emails, chat conversations, and phone calls.
- Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information.
How We Use Your Information
The information we collect is essential for providing you with our bespoke travel services and enhancing your experience. We use your data for the following purposes:
- Service Provision: To process your bookings for curated train journeys, luxury rail tours, and heritage railway experiences, arrange accommodation and activities, and provide custom travel packages.
- Communication: To communicate with you regarding your bookings, provide updates, respond to your inquiries, and send you important service-related notices.
- Personalization: To tailor our services and content to your preferences, offering you more relevant historical route explorations and travel offerings.
- Payment Processing: To securely process payments for the services you purchase.
- Improvements: To analyze and improve our site, services, customer support, and the overall quality of our offerings.
- Marketing (with consent): To send you promotional materials, newsletters, and information about special offers relating to our travel services, where you have consented to receive such communications.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may share your information with third parties only when necessary to provide our services or as required by law:
- Service Providers: We share your data with trusted third-party service providers who assist us in operating our business, such as railway operators, airlines, hotel providers, local tour operators, payment processors, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or similar legal process, or to protect the rights, property, or safety of Railway Roamers, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal information.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and we use encryption for sensitive data transmission, such as payment information. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for fulfilling legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.
Your Data Protection Rights
Subject to applicable laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Railway Roamers
387 Queen Street West, Suite 205
Toronto, ON, M5V 2A5
Canada